FAQ
All of our products are safe to use whilst pregnant and breastfeeding however we recommend always checking with your doctor or midwife before using any products containing essential oils. We ensure that we use them at levels within published guidelines.
We are members of various cosmetic education groups who keenly publish any changes in this space, which we observe with curiosity. We will always consider (and implement) changes to our formulas if we believe this will benefit our customers.
Firstly, preservatives are an imperative ingredient to ensure safe and stable skincare products for retail consumption. We rely on several plant-based preservative systems in our product catalogue to protect you from harmful yeasts, moulds and bacteria, thereby ensuring the efficacy of our skincare.
Additionally, we utilise antioxidants to maintain the integrity of our ingredients, where they are essential to slow oxidative reactions which typically damage the integrity and function of various natural substances. Antioxidants have the added benefit of protecting the skin by limiting the production of free radicals, which can damage skin cells.
The expiry date for each product is generated at the time of batching and is found on the bottom of the container or on the tube label.
Our products have been tested to be stable and safe for use for at least 18 months from the time of batching.
We recommend storing the Indira Organics products in a dry, stable location preferably below 25 degrees celsius directly out of sunlight, and using within 6 months of opening. If you live in a hot climate such as northern Australia, we highly recommend keeping products in a consistently cool place, particularly for heat sensitive products such as our facial balm.
Products in jars should be used within 6 months of opening. Always keep watertight and where possible use a spatula to dispense these products, replacing the cap after use.
Yes, our products are free from animal by-products with the exception of our lip balms which contain a small amounts of organic Australian beeswax.
Yes, our products are never tested on animals and we also ensure that our ingredients and suppliers are cruelty free.
Shipping & Returns
We offer worldwide shipping.
Our domestic rates are:
- $10 flat rate for orders under $100 for standard shipping
- $15 flat rate for orders under $100 for express shipping
- For all orders over $100, express shipping is complimentary.
Our overseas shipping rates are:
- $30AUD for all orders under $250AUD
- All orders over $250AUD are complimentary standard international shipping
Stockists
We welcome retailers who are passionate about the quality of the skincare products they offer to their customers. We wish to align with retailers who care about their customers’ well being and who seek to offer skincare solutions that promote holistic health and provide quality results.
If you think Indira Organics would make a great addition to your valuable business, we would love to hear from you - please contact us with your inquiry.
We understand that the better you are supported, the more support you can offer your customers.
We offer detailed product training and complimentary marketing collateral as part of our stockist support program.